Sivusto ei tue käyttämääsi selainta. Suosittelemme selaimen päivittämistä uudempaan versioon.

Latest News

Online Courses Available!

NEW

21.08.2020

TN Training Consultant now also offers courses online! Read more to find out information about the Customer Experience Excellence course that is now live!

Read more...

Online Courses Coming Soon!

02.06.2020

I look forward to welcoming you to my online training courses, which will be starting this summer. More information coming soon!

Read more...

Coronavirus Update

03.05.2020

Some thoughts about Human Factors at these difficult times.

Read more...

  

Copyright © TNTC 2020

Workshops

I offer workshops to fit your team's needs. These workshops employ a variety of different techniques to help with understanding and to boost confidence. At present I offer workshops on two main subjects: Train the Trainer and Customer Service. More information is given below.

 

All courses come with an attendance certificate and course handout material (where applicable).

Train the Trainer Workshop

Duration: 1 or 2 days
Price: 145€/person (1 day); 210€/person (2 days)
Maximum Participants: 12

 

This workshop will help you to develop your trainer skills; gain new confidence as a trainer and presenter; and assist you in delivering courses that people will want to participate in again and again.

You will receive practical tips and trick on developing training materials; how to spark interest in trainees; how to maintain interest throughout a course; and how to build more confidence and credibility as a trainer and presenter.

Customer Service Workshop

Duration: 1 day
Price: 145€/person
Maximum Participants: 12

 

This workshop will focus upon interactions with customers. You and your team can have the best of everything but if you are lacking in customer service skills, you will not be successful in the long-run. We will explore what customer service is and why it's important; how your organisation can stand out from others; what the impact of excellent customer service experience is (and how to achieve it); problem solving with customers; and service recovery.

After the workshop, you will have the necessary skills to stand out from the crowd and improve your customer satisfaction.

If you want me to organise a workshop for you or your company, please contact me.

Cookie Policy

This site uses cookies to store information on your computer.

Do you accept?