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Online Courses Available!


TN Training Consultant now also offers courses online! Read more to find out information about the Customer Experience Excellence course that is now live!


Online Courses Coming Soon!


I look forward to welcoming you to my online training courses, which will be starting this summer. More information coming soon!



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Human Factors Courses

I have extensive experience in offering Crew Resource Management courses for aviation. If you are looking for information about my CRM training, please see the Other Courses page.

In addition to these, I want to bring Human Factors training to other industries. I offer additional courses in Human Factors training for healthcare and the fire service. Each of these courses comprises a similar set of core fundamentals of Human Factors Training, with specialised material for the respective areas of work. I can provide one of these courses to you, or tailor a  course to your needs - please contact me for more information.

Human Factors Courses on Offer


Healthcare Fire Service

What is "the Human Factor"?

The human factor encompasses actions we take in response to stimuli (information processing). These actions, both latent and active, contribute to outcomes in both positive and negative ways. Human Factors are all of the considerations that affect human at work and human performance. Performance is affected by surrounding, human interaction and own performance limitation.  Human Factors training focuses on improving performance by focusing on these behaviours and interactions in the working environment. It focuses less upon technical knowledge and more upon the interpersonal skills needed to manage high-risk activities and teamwork.

Examples of the elements of Human Factors include:

  • Human performance & limitations
  • Threat & error management
  • Communication
  • Co-operation
  • Leadership
  • Human error & realibility
  • Situational awareness
  • Decision-making
  • Culture
  • Attitude & behaviour
  • Stress
  • Workload management
  • Surprise & startle
  • Resilience
  • Fatigue

Benefits of Human Factors Training

Human Factors training offers a variety of benefits - and helps you to improve interpersonal skills and recognise human limitations and performance in your day-to-day processes and interactions. Attitude and behaviour are directly connected and the role of customer interactions in safety cannot be overlooked.

In addition to the elements listed above, training also improves:

  • Patterns and ways of thinking
  • Actions and reactions
  • Work performance
  • Quality of service
  • Individual well-being
  • Financials
  • Customer safety & satisfaction

If you want me to organise a course for you or your company, please contact me.

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