Trainer, Presenter & Facilitator Workshop
Duration: 1 or 2 days
Price: 145€/person (1 day); 210€/person (2 days)
Maximum Participants: 12
This workshop will help you to develop your trainer skills; gain new confidence as a trainer, presenter or facilitator; and assist you in delivering courses that people will want to participate in again and again.
You will receive practical tips and tricks in developing training materials; how to spark interest in trainees; how to maintain interest throughout a course; and how to build more confidence and credibility as a trainer, presenter and facilitator.
Interactive methods are used, taking the classroom and online training to a new level by adding group activities to the training experience. The aim is to create an inspiring learning environment.
Interactive training methods keep energy levels high and learning interesting. Methods such as group discussions, role playing, questionnaires, case studies, hands on exercises, videos and other practical demonstrations are used in the workshop.
Customer Service Workshop
Duration: 1 day
Price: 145€/person
Maximum Participants: 12
This workshop will focus upon interactions with customers. You and your team can have the best of everything but if you are lacking in customer service skills, you will not be successful in the long-run. We will explore what customer experience is and why it's important; how your organisation can stand out from others; what the impact of excellent customer experience is and how to achieve it; problem solving with customers; and service recovery.
Interactive methods are used, taking the workshop to a new level by adding interactive group activities to the training experience. The aim is to create an inspiring learning environment.
Interactive training methods keep energy levels high and learning interesting. Methods such as group discussions, role playing, questionnaires, case studies, hands on exercises, videos and other practical demonstrations are used in the workshop.
After the workshop, you will have the necessary skills to stand out from the crowd and improve your customer satisfaction and experience.