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Coronavirus Update


Some thoughts about Human Factors at these difficult times.



Copyright © TNTC 2020

Human Factors in Healthcare

The healthcare field has many daily human factors challenges. The objective of this training is to help to prevent conflicts, incidents and accidents arising from human factors, with the goal of creating an open, caring and motivational working environment.

Up to 95% of errors, incidents and accidents in the healthcare sector have at least some elements of human factors. 


Healthcare is overloaded! Everyone is giving the most that they can. How long can healthcare professionals provide at this level?

What can be done?

We need to ask questions:

  • What are the learning points?
  • How do we prepare for future issues?
  • What resources do we have and how can we use them?
  • What does global teamwork look like?
  • What tools do we have to manage workload, etc.?

The understanding and use of Human Factors elements is vital to overcoming the current situation and in preventing future errors. It is time for a team attitude, globally. 

Example: Shift Working

Workers fighting normal circadian rhythms and their natural sleep/wake cycle has its affects both on the human body, and on workplace performance.

Some of the challenges faced during an overnight shift might include:

  • Higher customer volume per staff member.
  • Higher possibility of patient injury/death.
  • Reduced staffing.
  • High workload, often including equipment maintenance, strained patient interactions, medication preparation and dealing with emergencies.
  • Difficulties in communication and decision-making brought about by fatigue.

This course will give you the tools and understanding to achieve a safe and open atmosphere in your organisation, through preventing errors,conflict, incidents and accidents. This will lead to an increase in patient well-being and trust, as well as an improvement in quality and safety of service.

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