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Online Courses Available!

NEW

21.08.2020

TN Training Consultant now also offers courses online! Read more to find out information about the Customer Experience Excellence course that is now live!

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Online Courses Coming Soon!

02.06.2020

I look forward to welcoming you to my online training courses, which will be starting this summer. More information coming soon!

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Coronavirus Update

03.05.2020

Some thoughts about Human Factors at these difficult times.

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Human Factors in the Fire Service

It is important to have a knowledge and understanding of human factors in the day-to-day work of a firefighter. In case of an emergency, the outcome of a rescue process can be drastically affected.

The objective of this training is to help to prevent conflicts, incidents and accidents arising from human factors, with the goal of creating an open, caring and motivational working environment.

Example: Shift Working

Workers fighting normal circadian rhythms and their natural sleep/wake cycle has its affects both on the human body, and on workplace performance.

Some of the challenges faced during an overnight shift might include:

  • Higher incident volume.
  • Higher possibility of members of the public being injured or killed.
  • Reduced staffing.
  • High workload, often including equipment maintenance, strained interactions and dealing with emergencies.
  • Difficulties in communication and decision-making brought about by fatigue.

This course will give you the tools and understanding to achieve a safe and open atmosphere in your organisation, through preventing conflict, incidents and accidents. This will lead to an increase in trust, as well as an improvement in quality and safety of service.

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