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TN Training Consultant

Human Factors Training in Healthcare

 

The healthcare and aviation fields have the same daily human factors elements. Human factors training focuses on human performance through better understanding of behaviours, human interactions and the working environment. Training focuses less upon technical knowledge and skills and more upon the interpersonal skills that are needed to manage high-risk activity and teamwork. You will learn how to recognise human limitations.

Human factors elements present in the healthcare field include:

  • shift work
  • cultural aspects
  • stress
  • fatigue
  • vigilance
  • teamwork & behaviour
  • error detection & prevention
  • overloading
  • information processing
  • situational awareness
  • communication & co-operation
  • leadership
  • decision making

Human factors training's objectives are to prevent conflicts, incidents and accidents from happening. The aim is to create an open, motivational and caring working environment.

Up to 95% of errors, incidents and accidents have elements of human factors.

 

Benefits of Human Factors Training

I have 28 years of experience in the daily work where human factors elements are prominent. Many errors, incidents, accidents and conflicts have been prevented by understanding and acknowledging human limitations in the environment.

In the aviation industry, Crew Resource Management (a type of human factors training) was implemented in early 80s because of the large contribution of human factors to accidents. I believe that the same benefits can be applied to healthcare, in order to promote a safe and productive working environment. Understanding how and why errors are made, their early signs, and how to prevent them reduces the risk of injury and fatality. 

Attitude and behaviour are directly connected. Customer care and its impact upon safety can not be overlooked. 

 

Example: Shift working

Workers fighting normal circadian rhythms and the natural sleep/wake cycle has its effects on the human body and workplace performance.

Some of the challenges faced during an overnight shift may include:

  • Higher customer volume.
  • Higher possibility of customer injury/death.
  • Minimal staffing.
  • High workload, including equipment maintenance, customer interactions, preparing medications and dealing with emergencies.
  • Difficulties in communication and decision making brought about by fatigue.

I will give you the tools and understanding to achieve a safe and open atmosphere in your organization through preventing conflicts, incidents and accidents. This will lead to an increase in customer well-being and trust, and an improvement in quality and safety of service.

 

Build a safety- and well-being-orientated culture within your organisation.